Billing

We realize the continued hardships associated with the COVID-19 pandemic and will consider reasonable payment arrangements. Our Grants and Gallup offices have reopened* for walk-ins, Mondays through Fridays. If you prefer to visit by appointment, call us. You can also email your payment request to payarrange@cdec.coop fax it to (505) 287-2234 or call us at (505) 285-6656. 

 

*Continental Divide management reserves the right to change daily hours of operation without notice.

 

If you are a residential renter, the state of New Mexico has federal aid to help with utility assistance to households experiencing financial hardship due to the COVID-19 outbreak. Go to http://renthelpnm.org to apply now.

 

If you are a homeowner, the Mortgage Finance Authority of New Mexico has applied for federal money to provide qualifiers with utility assistance. Go to https://housingnm.org/new-mexico-homeowner-assistance-fund for information.

 

About Your Bill

Continental Divide renders a bill each month to its members. We bill our residential members in different cycles on, or about the same day, each month. The co-op will notify those affected if we significantly alter a billing cycle. At times, we may need to render an estimated bill. When that occurs, we will explain why the estimate happened and will "true-up" a member's bill the following month.

For more information on residential member rights and responsibilities, please consult the Continental Divide Residential Member Handbook.

Payment Options Budget Billing Rates/Lighting LIHEAP Emergency Rental Assistance Program

Residential Member Handbook

As a member of Continental Divide, you have certain rights and responsibilities set forth in our co-op's articles of incorporation and bylaws, by which you are bound.

Download Handbook

Service Disconnections

Continental Divide may be forced to disconnect service to a consumer in certain circumstances. There are also certain circumstances when the co-op cannot disconnect service.

View both circumstances here

New Line Construction

If you require a new electric service built or modified, contact Continental Divide's Connect Office. We will meet with you and review your needs to determine the kind of power line construction needed. This process could take up to one (1) month or longer.

Continental Divide's Connect Office can be reached at (505) 285-6656.

Line Extensions

A line extension – for the purpose of this rule – is the construction, or modification of the co-op's electric distribution system required, in order for a consumer or group of consumers to receive electric service.
A service drop shall be any secondary service with a voltage of 600 volts or less.

For more information, contact Continental Divide's Engineering Department at (505) 285-6656, extension 1045.

View CDEC's Line Extension Policy

Service Fees

Service Fees cover charges such as deposits, delinquent accounts, reconnection of meters – during and outside of office hours – meter tampering, map request and other miscellaneous fees.

View the approved rate filing