Effective May 5, 2021, CDEC accounts with outstanding past due balances can be disconnected, per New Mexico Public Regulation Commission order. To avoid disconnection, we must receive your past due balance or request for payment arrangement prior to May 5, 2021.
We realize the continued hardships associated with the current COVID-19 pandemic and will consider reasonable payment arrangements. Please contact our office prior to May 5, 2021 to make your request. Because our Grants and Gallup offices remain physically closed to the public at this time, you can email your request to firstname.lastname@example.org fax it to (505)287-2234 or call us at (505) 285-6656.
If you are a residential renter, the state of New Mexico has federal aid to help with utility assistance to households experiencing financial hardship due to the COVID-19 outbreak. Go to http://renthelpnm.org to apply now.
About Your Bill
CDEC renders a bill each month to its members. We bill our residential members in different cycles on, or about the same day, each month. If we significantly alter a billing cycle, the co-op will notify those affected. At times, it may be necessary for us to render an estimated bill. When that occurs, we will explain why the estimate happened and will "true-up" a member's bill the following month.
For more information on residential member rights and responsibilities, please consult the CDEC Residential Member Handbook.